This customer is a stand-alone, non-chain dispensary. Unfortunately for this customer, they have had some bad experiences with CBD and customer service. They order 70% of their CBD from the internet, without person-person customer service. My customer says that he is fed up with buying off of the internet, especially since just recently, he had a customer who asked some very pointed questions about the THC content in the CBD and my customer could not get ANYONE to even return a call. He says that he has carried this particular product for about 3 months and this is the second time that he has run into this identical issue and he simply could not get ahold of the vendor. His customer decided to go elsewhere.
I explained to him that all of the products that we have are vetted out. What does that mean? The COA’s are clear and updated. The products come from companies that are reputable and we meet with our vendors before we carry their products. We can provide support through COA’s that clearly show what IS and IS NOT in the products. We vet out the products we sell at The Green Collective and all of our manufacturers are available to answer questions.
When I understood the customer’s concerns, here was the deal. His client works for the post office and can not have any THC in the products. I provided him with 2 solutions that worked. A CBD isolate and a Broad Spectrum product with trace THC. He ended up putting both products on his shelf. I suggested he reach out to his customer and he did. His customer came back and after discussion, ended up buying the isolate products. My customer was so appreciative of our customer service and the vendors we promote. He stated that the best thing about working with me is that I pick up the phone, am knowledgeable about our vendors and products and provide solutions. This is one of my best customers today.